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Frequently Asked Questions:
What are your Store Hours:
Monday-Friday 9am-5pm, Saturday-Sunday (By Appointment Only)

Do your sales prices include Art Design?
No, all Sale Price Items are for a "Print Ready" file unless specified otherwise

What is bleed?
Artwork extended 1/8" on all 4 sides to allow for cutter variance.

Can you create outlines in Photoshop?
Yes, the option is called Convert to Shape. This option is under the Layer menu, Type, option Convert to Shape.

How much Bleed do I need?
We require all files be sent with 1/8 on all sides.

What resolution should my file be?
We ask that all images and artwork be no less the 300DPI.

How do I convert my artwork to CMYK in Photoshop?
This option is under Image menu, Mode, option CMYK Color.

What does low res mean?
Low resolution is typically 240 dpi or lower. We recommend 300 dpi at 100% of picture placement.

After submitting my artwork, how long does it take to receive my PDF proof?
PDF proofs will be sent within 24 hours of file submission. Weekends and Holidays are not included in the time calculation.

What is the difference between C1S and C2S?
C1S is coated on one side. C2S is coated on both sides.

Can I write on UV Coating?
No, most pens do not work on a surface that has been UV coated.

Can I write on Gloss AQ (Aqueous) coating?
Although some pens will write on Gloss AQ, we do not recommend it for items that need to be written on.

What is your turnaround?
Depending on the jobs, Turnaround times vary from 5-7 Business Days, but we offer 3-4 Business Days, Next Day and Same Day Service on many of our jobs for an additional fee.

Will I be notified when my job is ready?
Yes, one of our representatives will contact you as soon as your job is finished.

Can I pay after the job is finished and ready for pick up?
No, we require payment in full prior to sending anything to print.